Support

Hotline

The customer support team is available by telephone to address urgent production issues or support requests that are not resolved through online resources.

Telephone: +49 (0)711 49066-112

24h Service: You will find this phone number in your service level agreement.

Self Service Customer Portal

The self-service customer support portal is an integral part of our commitment to providing superior customer service. Available around the clock, it provides access to a wide range of valuable self-service and community-based resources, including online documentation library, online knowledge bases, and downloads.

These resources are designed to help you at all stages of your M-Way Solutions implementation, from planning and configuration, to manage your first channel, to deploying complex and advanced features and architectures that will aid in achieving the highest ROI from our solutions.

http://wiki.mwaysolutions.com

Online Support To submit a support request customers are encouraged to use our Trouble Ticket System. http://support.mwaysolutions.com